Returns & Exchanges
At Vosges Haut-Chocolat, we take pride in the artisanal quality of our haut-chocolat; however, as our products are perishable food items, we cannot accept returns or exchanges. If your order arrives damaged or incorrect, we are committed to making it right through a replacement or boutique credit.
Inspect Your Shipment
Upon arrival, please immediately inspect your chocolate parcel for any signs of heat damage or transit-related issues.
Document the Issue
Take clear photographs of the damaged product and the shipping packaging to help our concierge team assess the claim.
Contact Our Concierge
Email our Chocolate Concierge team within 48 hours of delivery with your order number and the gathered documentation.
Resolution Process
Our team will review your request and arrange for a complimentary replacement shipment or a digital gift card for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing